- What if there is sensitive information visible in my business?
The privacy of you, your business, and your customers is of the utmost importance to us. During our pre-shoot consultation, we will discuss any areas of your business that you prefer to keep private and not open for public view.We will only shoot in areas you want to be visible to the public. In addition, we recommend that you simply hide any sensitive documents or other items from view. You can store the items temporarily out of sight while the shoot is being conducted.
If you have any additional questions, just let us know.
- What measures are in place to ensure privacy and legal compliance?
Photo shoots will exclude any areas of your businesses which you would not like to feature. In addition, our photographers will always alert customers and employees before a photo is taken, to uphold their privacy. All panoramic imagery will be processed to blur out the faces of any employees or customers who appear in the imagery. At any time, you may request take down of any of all images.
- Who can authorize a Business View?
You must have the proper authority to allow our Trusted Photographer to access your location and take the necessary photographs. And you must also have the authority to allow Google to subsequently use those photographs in its products and services. Who has that authority depends upon the individual business but we generally require either an owner, director, partner, or designated manager to enter into a Business View agreement.
- Could my photos be removed for other reasons?
Yes, your photos might be removed if they are found to violate the Google photo policy. Although all business images undergo quality review before being uploaded, some photos may still be reported as inappropriate and later removed. The complete photo policy can be found here.
- Do I own the photographs taken by a Trusted Photographer?
Yes, you will own the photos taken by Trusted Photographers once you have paid for this service and the shoot is complete. The Trusted Photographer will also have a nonexclusive license to use any number of images created under this agreement for derivative works or as “samples” or “portfolio copies” to archive examples of Photographer’s work and to advertise or market Photographer’s professional services.
- If I’m not the business owner, can I request the removal of a photo?
Users can request the removal of images that display inappropriate content, and business owners can ask us to remove 360-degree images taken by Trusted Photographers through the “Report a problem” link or the “Report inappropriate photo” link for feature photos